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FAQ's

Classic Nursery and Landscape Co. FAQ:

Do you guarantee your products?  

Newly purchased plants that we install for you and all non-plant items are guaranteed for one year. All other plants sold by Classic are guaranteed for 90 days. Some restrictions apply. Please see your 'Classic Purchase Agreement' and visit our website (classicnursery.com) for more details about our comprehensive landscape installation and nursery product warranty.

What if I need a plant that is not on your list? Can you find it for me? 

We will certainly try! With our 10 acre nursery and with hundreds of landscape installation clients having projects completed annually, Classic is moving a lot of plant materials. We purchase from some of the best sources in the plant industry, including Monrovia, Proven Winners and First Editions. Our professional design and horticultural team compiles a special current availability list that sources over 10,000 plants from local and regional suppliers and we use an extensive database of growers in order to find the best botanicals. This unique and comprehensive database allows us to accommodate many specialty orders. If you have a specific plant request, please email us information on the size, quantity and variety of plant(s) that you are looking for and one of our professional horticulturalists will contact you as soon as possible. Please note that we can also source and quote a wide range of landscape construction materials as well, such as stone, paving, wall materials, drainage, pots, sculpture, water features and garden art. 

Can you tell me more about the delivery timing?
Please allow 5 to 10 business days for us to complete your online order before delivery. Deliveries with installation requests may take longer based upon demand and our current crew schedules. When placing your order, please note in the comments field your desired delivery date and we will do our best to meet your needs. We will contact you once your order has been procured to confirm a delivery date with you. Please note that some orders may take longer than expected due to limited seasonal availability, special plant varietals or minimum quantities that need to be compiled from more than one order so as to facilitate efficient shipping. Materials directly from the nursery may be fulfilled on the same day in some instances. Call or email ahead if you need your items more quickly. 

How is the delivery, handling and installation price determined? What do these items include?

As you can imagine, offering an accurate delivery and installation price can be a confusing business. As we are dedicated to providing our clients with prompt, accurate and predictable pricing, we use a simple ratio to determine additional investments for these items. The handling fee is charged as a percentage of total items purchased - to cover the sourcing, procurement and staging of your order prior to delivery or pickup. This may include labor time and fuel etc. to go to a supplier and procure materials, labor to dig and prepare a tree for purchase or time necessary to load a truck with materials, for instance. The installation charge is determined as a percentage of plant items purchased and allows for labor charges to facilitate limited item specific digging, planting and cleanup on site. Delivery charges are based upon your submitted zip code to allow for distance to and from our facility. Delivery includes the offloading and neat on site placement of your item(s) within a select distance of our truck in its nearest parked location and this charge assumes that we will have good access. Certain restriction apply with regard to these policies. As we want to ensure that this is an easy process overall for you, we ask that you clarify where you want your order placed on site at the time of delivery and whether you will need to be home to meet us at that time. Please see your 'Classic Purchase Agreement' and visit our website (classicnursery.com) for more details about our comprehensive landscape installation and nursery product delivery services.

What if I want Classic to install only part of my order?

In some instances, you might want to have only part of your order installed. Let's say that you want a dozen perennials delivered to plant on your own and a large Japanese maple that is to be installed by Classic. In a case like this, just complete the entire order as 'delivery only' and contact us in the notes section or by a separate email. We will then quote the installation portion and with your authorization, update your charges accordingly.

What do I need to know about picking up my order?

We will contact you by email or phone when your order is ready for pickup. While our online store and landscape/design divisions are always open, the nursery is seasonally open and has varying hours during the year. If you want to visit the nursery, go to classicnursery.com to check our open hours or simply contact us.  

What is the return policy? How do I return an item? 

Before returning an item, be sure to contact us by email or phone. We will be happy to credit your account or credit card as appropriate and based upon our return policy. Please note that, in order to facilitate delivery or pick up by you - some or all of your order may have been specially sourced, procured and brought to our facility by Classic staff. Refundable items that are refused at the delivery address or returned to Classic are subject to a restocking fee equal to 25% of the retail price of the item to be returned. The item(s) must be returned in original condition as at time of delivery. Installed items, handling and delivery fees are non-refundable. Other limitations apply. Please see your 'Classic Purchase Agreement' for more details. If you have questions about this policy as it relates to any specific items on your order, simply call or email us.     

What if I am a current landscape installation client?

If you are a landscape installation client with an ongoing landscape project that we are currently scheduling or in the process of actively completing, please contact your Classic project manager (or email your project manager at design@classicnursery.com) and we will coordinate any new plant purchases as an addition to your project invoice. While you may certainly pay for your order online, there is no need to. Simply keep the items in your 'Cart' and we will take care of the procurement and delivery as part of the project installation. Please note that additional installation charges will apply if these items are to be installed, but other handling and delivery charges as determined from the retail store website may not apply. In some instances, the installation prices may vary from those noted online. Ask your project manager about this. Any online purchases will become addenda to our mutual Landscape Installation Agreement with you.

What if I am a past landscape installation client with a 'wholesale card'?

When we complete a landscape installation and the landscape transaction is completed, we will typically give our Clients a complimentary 'wholesale card'. This card offers a 20% discount off of the retail price of plant materials purchased over the counter from our nursery. This offer is valid for up to one year after project completion and is offered at Classic's sole discretion. Some limitations apply and this discount cannot be combines with any other sale or reduced price. If you are a past landscape installation client with a 'wholesale card' and want to obtain this discount for your online plant purchase, please go ahead and fill your shopping cart. Then contact our office manager at officemanager@classicnursery.com and we will set you up with your discount on plant materials that will be reflected in your cart before you complete your purchase online. Please note that this offer is for nursery plant items to be picked up by the Client from our nursery only and is not valid for any items to be delivered or installed by Classic.

Can trees and bare-root items be ordered at any time?

Typically, large trees are not planted in the late spring and summer period if they are to be dug as 'bare root' or Ďball and burlapí plants. These items are normally dug in the cooler months and planted at that time to ensure their survival. That noted, many of the trees that we list are in containers and available for purchase at any time, so you can order and arrange to have a delivery and installation later - all in one transaction. Don't worry, we will schedule and notify you as needed. Some large tree material you will see on our online inventory are single, specialty items and limited to the item noted. Email us with regard to your specific tree request. If you order it in the off season, we will schedule the delivery (and installation if requested) for the earliest horticulturally - suitable date.

What if I donít get everything on my order?

While we will make a thorough effort to fulfill all of your order, in some cases plant material is not available as specified or may not be good enough for us to procure for you. In this instance, we will contact you by email in a timely manner to inform you about any unavailable items. You can then let us know if you want to receive a credit for any items not supplied. Many clients want a specific plant, but will allow us more discretion to select an alternate hardy and locally available variety. With your permission, we will be happy to do this in order to fully complete your order. We can also arrange to deliver the items to you that are not supplied at a later date, when our supplier has it in stock or it is more horticulturally suitable to procure. 

Will my plant look like the picture those Classic shows online?

We try to depict the plant you are seeking in its mature and seasonal glory, but you may be purchasing your plant at a time when it is less than full in size or character. That beautiful Peony that blooms in July may look like a bare pot of dirt in January! Donít worry Ė itís still the same glorious flower. Keep in mind that a freshly available container plant is typically not a mature plant and as such will not appear as full as in the picture we may show. Our online catalog will often show the plants ultimate habit, not the plant as you will receive it. We will try to be relatively accurate as to the characteristics of each plantís flower and foliage, but in some cases the flower and/or foliage will vary from that shown on the picture.

What is Classicís privacy policy?

Classic Nursery & Landscape Co respects the privacy rights of our customers and all visitors to our website, so we have policies and procedures to ensure that none of your privacy rights are violated. The following outlines Classic Nursery and Landscape Co privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. When you share your email address with Classic Nursery and Landscape Co, you consent to receive communications from us, either by email or by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Classic Nursery and Landscape Co provides to you electronically satisfy any legal requirement that such communication be in writing.

What kind of information does Classic collect?

In order to serve you better, Classic Nursery and Landscape Co collects and stores your personal information when you: (i) create an account on Classic Nursery and Landscape Co; (ii) sign up to be notified of new products or discounts and exclusive offers; or (iii) enter a contest or promotion on our website. An account is created when you do one of following things: make a purchase on Classic Nursery and Landscape Co or register for an account on Classic Nursery and Landscape Co. When creating an account, we ask you for your first and last name, your email address, a password and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address and credit card information.

What do you do with my information? 

Your information is used to process your orders and personalize your shopping experience on Classic Nursery and Landscape Co, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Classic Nursery and Landscape Co will be able to shorten your checkout process.

All information is for internal use only; we do not sell our information. We will only be using you email address to communicate with you about the order you placed and any changes that may be involved.

Classic Nursery & Landscape Co. Privacy Policy and you...

You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to Classic Nursery and Landscape Co' privacy policy. Classic Nursery and Landscape Co reserves the right to change the terms of service, including this privacy policy, at any time, without advance notice. If we change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.